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Why You Should Ask About 24/7 On-site Apartment Maintenance in Indianapolis

August 07, 2020
Patio at North Haven

It’s late at night, and while you’re going to sleep, you hear a drip-drip-drip. You look up, noticing a damp spot on the ceiling that’s ever so slightly getting larger. Anxiety sets in as you scamper to find a bucket or waste paper basket to capture the falling water.

What’s your next move? Is there an emergency phone number for maintenance? How long will it take for them to get there? Is this something that will have to wait until they open up ? Or were you savvy enough to live in a building with 24/7 on-site emergency apartment maintenance in Indianapolis?

What Specifically Constitutes An Emergency Maintenance Call?

Master bedroom in Indianapolis apartments.

Hopefully, almost all of your apartment maintenance calls will be minor. You may find that your blocked sink drain demands a more muscle than a squirt of Liquid Plumber. Or perhaps you accidentally put a dent in the drywall when you went to put up your new TV. These can be annoying inconveniences that can hang on until Monday morning instead of needing an urgent repair during the middle of the night.

But, there are some repairs that need urgent action. Wait on a busted pipe and all your furniture in your 1-bedroom apartment could get serious damage. A malfunctioning fire alarm can keep you -- and the building -- awake all night. Emergency repair might also be needed if your air-conditioning stops working during Indianapolis’s hot August nights to an automated system, which then is forwarded to the on-call front-office worker, who then calls a contractor,who then drives over to your apartment to start repairs.

The response time between the two situations can seem staggering, especially when you’re more preoccupied about your family’s safety . When your apartment building has round the clock emergency maintenance, then they should be there within the hour or at least give you an ETA. That’s much better than waiting for hours hoping a contractor is coming.

Three Questions You Should Ask On Your Apartment Tour

Exterior view of a Indianapolis apartment building.

While you tour apartments and see the wonderful apartment amenities in Indianapolis, you should also ask about the maintenance procedures. Specifically, ask these 3 questions:
  • Does your apartment use on-site maintenance workers or do they use contract technicians?

  • Can you request maintenance by phone, text, or online?

  • Can you explain the off-hours maintenance system ? How long will it take for a real person to show up?

These are answers that you should be aware of before it’s 3:00 AM and you’re watching the apartment flood from your leaking bathtub.

The Edge Provides 24/7 On-Site Apartment Maintenance

With The Edge, we want you to always enjoy your new apartment home. All our apartments have on-site maintenance that will complete most emergency repairs anytime. Call us at 463-345-4399 or click the “book a tour” button today!